To uninstall the AMP for Endpoints Mac Connector, navigate to the installation folder Applications > Cisco AMP (or Cisco AMP for Endpoints on versions 1.14.0 and newer) and double-click the Uninstall AMP for Endpoints Connector.pkg file. Follow the steps in the wizard to uninstall the application.
Because the uninstaller does not remove the cisco-amp-scan-svc user and group, run the following two commands to delete the user and group:
Download Cisco Jabber for Mac. Double-click the downloaded file from your browser and then double-click the InstallCisco-Jabber-Mac.sparkleguided.pkg file to start the Cisco Jabber installer wizard. When the Welcome screen displays, click Continue.
- FireAMP Dashboard gives you a quick overview of trouble spots on devices in your environment along with updates about malware and network threat detections. From the dashboard page you can drill down on events to FireAMP User Guide - Cisco FireAMP Connector for Mac Diagnostic Data Collection Run the FireAMP Connector Client Service in.
- Files Sourcefire FireAMP x.x.x sfc.exe for prev ious versions by default where x.x.x is the AMP for Endpoints Connector version number) and click OK. Click the Add button then click Save changes. Because the process exclusions in Microsoft Security Essentials.
If for any reason the uninstaller is not successful, the AMP for Endpoints Mac Connector will have to be manually removed. To do this, open a terminal window and follow the appropriate procedure below. The procedure to follow depends on the version of the Mac Connector being unisntalled and the macOS version.
Manual Uninstall Procedure For Mac Connector Versions Prior to 1.14.0
This uninstall procedure applies to all versions of macOS for Mac Connector versions prior to 1.14.0.
To manually uninstall Mac Connector, run the following commands:
sudo /bin/launchctl unload /Library/LaunchAgents/com.cisco.amp.agent.plist
If this does not stop the menulet, click on it and select Quit AMP for Endpoints Connector.sudo /bin/launchctl unload /Library/LaunchDaemons/com.cisco.amp.daemon.plist
sudo /bin/launchctl list com.cisco.amp.daemon
This should yield the message: 'Could not find service.'sudo /bin/launchctl unload /Library/LaunchDaemons/com.cisco.amp.updater.plist
sudo /bin/launchctl list com.cisco.amp.updater
This should yield the message: Could not find service 'com.cisco.amp.updater' in domain for system.
sudo /sbin/kextunload -b com.cisco.amp.fileop
sudo /sbin/kextunload -b com.cisco.amp.nke
sudo /usr/sbin/kextstat -l | grep com.cisco.amp
This should yield an empty list.
sudo rm -rf '/Applications/Cisco AMP'
sudo rm -rf /Library/Extensions/ampfileop.kext
sudo rm -rf /Library/Extensions/ampnetworkflow.kext
sudo rm -rf '/Library/Application Support/Cisco/AMP for Endpoints Connector'
sudo rm -rf /opt/cisco/amp/
sudo rm -f /Library/Logs/Cisco/amp*
sudo rm -f /var/run/ampdaemon.pid
sudo rm -f /Library/LaunchAgents/com.cisco.amp.agent.plist
sudo rm -f /Library/LaunchDaemons/com.cisco.amp.daemon.plist
sudo rm -f /Library/LaunchDaemons/com.cisco.amp.updater.plist
sudo pkgutil --forget com.cisco.amp.agent
sudo pkgutil --forget com.cisco.amp.daemon
sudo pkgutil --forget com.cisco.amp.kextsigned
sudo pkgutil --forget com.cisco.amp.kextunsigned
sudo pkgutil --forget com.cisco.amp.support
sudo pkgutil --forget com.sourcefire.amp.agent
sudo pkgutil --forget com.sourcefire.amp.daemon
sudo pkgutil --forget com.sourcefire.amp.kextsigned
sudo pkgutil --forget com.sourcefire.amp.kextunsigned
sudo pkgutil --forget com.sourcefire.amp.support
For each user, remove the following directory if it exists:
rm -f ~/Library/Preferences/SourceFire-Inc.FireAMP-Mac.plist
For each user, remove the following directory if it exists:
rm -f ~/Library/Preferences/Cisco-Inc.AMP-for-Endpoints-Connector.plist
Manual Uninstall Procedure For Mac Connector Versions 1.14.0 and Newer
The uninstall procedure for Mac Connector versions 1.14.0 and newer varies depending on the version of macOS being used.
To manually uninstall Mac Connector, run the following commands:
- /bin/launchctl unload /Library/LaunchAgents/com.cisco.amp.agent.plist
If this does not stop the menulet, click on it and select Quit AMP for Endpoints Connector. - sudo /bin/launchctl unload /Library/LaunchDaemons/com.cisco.amp.daemon.plist
- sudo /bin/launchctl list com.cisco.amp.daemon
This should yield the message: Could not find service. - sudo /bin/launchctl unload /Library/LaunchDaemons/com.cisco.amp.updater.plist
- sudo /bin/launchct list com.cisco.amp.updater
This should yield the message: Could not find service 'com.cisco.amp.updater' in domain for system. - For macOS versions 10.15 and older:
sudo /sbin/kextunload -b com.cisco.amp.fileop - For macOS versions 10.15 and older:
sudo /sbin/kextunload -b com.cisco.amp.nke - For macOS versions 10.15 and older:
sudo /usr/sbin/kextstat -l | grep com.cisco.amp
This should yield an empty list. - For macOS versions 10.15.5 and newer:
/Applications/Cisco AMP for Endpoints/AMP for Endpoints Service.app/Contents/MacOS/AMP for Endpoints Service deactivate endpoint_security
Enter password when prompted. - For macOS versions 10.15.5 and newer:
/Applications/Cisco AMP for Endpoints/AMP for Endpoints Service.app/Contents/MacOS/AMP for Endpoints Service deactivate content_filter
Enter password when prompted. - For macOS versions 10.15.5 and newer:
systemextensionsctl list | grep com.cisco.endpoint.svc
All system extensions for com.cisco.endpoint.svc.networkextension and com.cisco.endpoint.svc.securityextension should be listed with '[terminated waiting to uninstall on reboot].' - For macOS versions 10.15 and older:
sudo rm -rf '/Applications/Cisco AMP for Endpoints' - For macOS versions 10.15 and older:
sudo rm -rf /Library/Extensions/ampfileop.kext - For macOS versions 10.15 and older:
sudo rm -rf /Library/Extensions/ampnetworkflow.kext - sudo rm -rf '/Library/Application Support/Cisco/AMP for Endpoints Connector'
- sudo rm -rf /opt/cisco/amp/
- sudo rm -f /Library/Logs/Cisco/amp*
- sudo rm -f /var/run/ampdaemon.pid
- sudo rm -f /Library/LaunchAgents/com.cisco.amp.agent.plist
- sudo rm -f /Library/LaunchDaemons/com.cisco.amp.daemon.plist
- sudo rm -f /Library/LaunchDaemons/com.cisco.amp.updater.plist
- sudo pkgutil --forget com.cisco.amp.agent
- sudo pkgutil --forget com.cisco.amp.daemon
- sudo pkgutil --forget com.cisco.amp.kextsigned
- sudo pkgutil --forget com.cisco.amp.kextunsigned
- sudo pkgutil --forget com.cisco.amp.support
- sudo pkgutil --forget com.sourcefire.amp.agent
- sudo pkgutil --forget com.sourcefire.amp.daemon
- sudo pkgutil --forget com.sourcefire.amp.kextsigned
- sudo pkgutil --forget com.sourcefire.amp.kextunsigned
- sudo pkgutil --forget com.sourcefire.amp.support
- For each user, remove the following directory if it exists:
rm -f ~/Library/Preferences/SourceFire-Inc.FireAMP-Mac.plist - For each user, remove the following directory if it exists:
rm -f ~/Library/Preferences/Cisco-Inc.AMP-for-Endpoints-Connector.plist
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